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Our Privacy Policy

At Universal Migration Advisory Services, we know that you care how we use your information, what information we collect and who we will share this information with. This Privacy Policy details how we will use your information and our Privacy Policy. In this policy, ‘We’ refers to Universal Migration Advisory Services, including any employees or staff members. For the purposes of this Privacy Policy only, ‘Client’ refers to any users of our services in any way.

Personal Information
We will collect information from the Client where necessary in order to provide personalised services to the Client(s) and to represent the Client to the Department of Immigration and Border Protection.  We use a third party to process online enquiry requests using our website contact forms.

Information You Give Us and Sharing of this Information
We receive and may store any information you enter on our website or give us in any other way including by Postal or Email communications. If you choose not to provide certain information this may affect the level of Service you receive.

We may use and disclose the Client’s (and if applicable, their family’s or direct relative’s) personal information for the initial purpose for which the information was collected and for any subsequent follow-up of the initial purpose.

We will disclose the Client’s personal information with expressed or implied consent for the following purposes:

  • to conduct our business, including billing and account management;
  • to improve our Services and the level of Service to the Client;
  • to offer the Client Services;
  • to communicate with the Client; and
  • to comply with legal obligations;

The Client’s personal or sensitive information may be disclosed where it is required:

  • to regulatory authorities;
  • where the law requires us to do so; and
  • where the Client consents for us to do so.

Security of Information you provide us with
We will aim to secure and safeguard your personal information to ensure the security of your information. However, it is important that you protect yourself against unauthorized access to your password and to your computer.  We cannot take responsibility for how you safeguard, and any fault in, the managing of your own postal communications or email communications or similar.

Online Enquiry Forms
We will use information collected from our online enquiry forms, including contact details, for the purposes of contacting you in relation to your query and following-up with your enquiry.  We may also use the information to send you marketing materials, for example Migration Newsletters, of which you may opt-out.

Conditions of Use and Revisions
Use of Universal Migration Advisory Services website and the Services we provide is subject to the Terms and Conditions available on our Website (www.universal-migration.com.au). If any Client has any concern they should contact our Privacy Officer by email privacy@umaservices.com, or their assigned Registered Migration Agent.

If a Client wishes to review or make corrections to their contact information, they can do so at any time by contacting our office.

This Privacy Policy is subject to change at any time. It is the Client’s responsibility to check this Website of any future revisions or amendments which may affect the Service we provide to the Client.

Tracking
We may use cookies to monitor and track your use of our site.  By using our website, you allow us to use such cookies to monitor your use of the site.  Personal information such as IP addresses may be collected to ensure the integrity of our systems.  We will use information to continually improve the services that we offer and your web experience.

Links on our Website
Our web site contains links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of other such sites. This Privacy Policy only covers information we (Universal Migration Advisory Services) collect. Universal Migration Advisory Services cannot be taken responsible for any content not on our website (www.universal-migration.com.au) or any business not conducted by us.